Managed IT & security services
Managed IT & Security Services for UK Businesses
Practical help for the devices, people and software your business depends on — alongside endpoint-focused Bitdefender GravityZone policies, agreed alert review and reporting. Delivered UK-wide by HCMA Softtech’s Chesterfield-based team.
Known scope. Clear ownership. Practical follow-through.
A security service should make the next action easier to see, not add another dashboard to ignore.
Answer first
What does managed IT and security support cover?
It joins the everyday work of keeping business technology usable with agreed endpoint security oversight. That means help setting up devices, managing user changes and resolving supported software installation or activation issues, alongside Bitdefender GravityZone deployment, policy configuration, agreed-schedule monitoring and alert review, reporting and a written escalation route.
Business-ready devices
Help with new, replacement and remote devices within the agreed scope, including endpoint deployment.
Policies with context
Bitdefender GravityZone policy configuration shaped around your users, device groups and supported software.
Software and user changes
Support with software installation, activation and compatibility, plus starters, leavers and device handovers.
Agreed security oversight
Scheduled monitoring and alert review, clear reporting and documented escalation arrangements.
How it works
A measured operating rhythm
The work is deliberately clear: understand the estate, make sensible changes and keep the record useful.
Understand what is changing
We establish the devices, users, software and protection already in place, then agree the working scope.
Set up a sensible baseline
We support deployment, software activation and practical GravityZone policies around your business.
Keep the day-to-day moving
Device and user changes are handled with the policy and business software context in view.
Review and report
We follow the agreed schedule for alert review, explain observations and record escalation arrangements.
Know the boundary
Useful support, with the limits made clear
HCMA is a Bitdefender Partner, providing endpoint-focused support around Bitdefender GravityZone. This is not continuous security monitoring, a staffed 24/7 SOC, MDR or guaranteed incident response. Both HCMA Softtech and Bitdefender provide 24-hour Bitdefender technical support; that is separate from continuous monitoring. Automatic backup, patch management and penetration testing are not included unless confirmed in writing.
Make the next step specific
- Which devices and users are in scope?
- When are alerts reviewed and how are they escalated?
- What is included in reporting and device changes?
- Which responsibilities stay with our team?
Useful questions
The questions worth asking
Within the agreed scope, HCMA can help with device setup and changes, software installation and activation, user lifecycle support, Bitdefender GravityZone deployment and policies, scheduled alert review, reporting and UK remote help.
No. HCMA provides endpoint-focused Bitdefender GravityZone support with monitoring and alert review on the written schedule agreed for your service. This is not continuous security monitoring, a staffed 24/7 SOC or MDR.
No. Both HCMA Softtech and Bitdefender provide 24-hour Bitdefender technical support. Technical support availability should not be confused with a continuously staffed security monitoring service.
No. No responsible provider can make those guarantees. We can discuss endpoint protection and backup or recovery requirements, but recovery outcomes and automatic backup are not implied by this service.
Need to make the scope clearer?
Talk through your devices, users and priorities with the Chesterfield-based team.