Terms of Service

1. Introduction

These Terms of Service ("Terms") govern your use of the website and services provided under the HCMA Softtech brand by HCMA Group Ltd ("we", "us", or "our"), a company registered in England and Wales. By accessing our website at hcmagroup.co.uk or purchasing our products and services, you agree to be bound by these Terms.

2. Our Services

HCMA Softtech is a software and IT services brand providing:

• Software product sales (Microsoft, Adobe, Corel, QuickBooks, Autodesk, and security software)
• Professional software installation services
• IT consultancy and software licensing advice
• Technical support and troubleshooting

3. Software Licensing

All software products sold through HCMA Softtech are subject to the End User License Agreement (EULA) of the respective software manufacturer. We supply third-party software and do not hold the intellectual property rights to the software we sell.

You are responsible for ensuring that you comply with all applicable license terms. We provide genuine, authorised software licenses only.

4. Pricing and Payment

All prices are quoted in British Pounds Sterling (GBP) and are inclusive of VAT where applicable. We reserve the right to change prices at any time, but changes will not affect orders already placed and confirmed.

Payment must be received in full before software licenses are delivered or installation services are commenced, unless otherwise agreed in writing.

5. Delivery of Products

Software licenses are typically delivered electronically via email within 24-48 hours of payment confirmation. For installation services, we will arrange a suitable time with you.

Risk in the products passes to you upon delivery. Title to the software licenses passes to you upon full payment.

6. Installation Services

Our installation services are provided by qualified technicians. We will:

• Install software according to manufacturer specifications
• Configure software to your reasonable requirements
• Provide basic training on software use where applicable
• Ensure software is properly activated and registered

You are responsible for ensuring your computer systems meet the minimum requirements for the software being installed.

7. Consumer Rights

Under the Consumer Rights Act 2015, you have the right to:

• Receive goods that are of satisfactory quality, fit for purpose, and as described
• Receive services performed with reasonable care and skill
• Cancel digital content purchases within 14 days, provided you have not started downloading or streaming

Please note that once a software license has been activated or downloaded, your right to cancel may be affected. This does not affect your statutory rights if the product is faulty.

8. Refunds and Returns

Due to the nature of digital software products, refunds are generally not available once a license key has been provided and/or activated. However, we will provide a refund or replacement if:

• The software is defective and cannot be replaced
• We have supplied the wrong product
• The license key does not work and we cannot resolve the issue

For installation services, if you are not satisfied, please contact us within 7 days and we will work to resolve any issues.

9. Limitation of Liability

To the fullest extent permitted by law:

• Our total liability shall not exceed the amount paid for the relevant product or service
• We are not liable for any indirect, consequential, or special damages
• We are not liable for any loss of data, profits, or business interruption

Nothing in these Terms excludes or limits our liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be excluded by law.

10. Intellectual Property

All content on our website, including text, graphics, logos, and images, is the property of HCMA Group Ltd or our content suppliers and is protected by UK and international copyright laws. Software products are the intellectual property of their respective manufacturers.

11. Data Protection

We process your personal data in accordance with our Privacy Policy and the UK General Data Protection Regulation (UK GDPR). Please refer to our Privacy Policy for full details on how we collect, use, and protect your information.

12. Dispute Resolution

If you have a complaint, please contact us at info@hcmagroup.co.uk. We will endeavour to resolve any disputes amicably.

These Terms are governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

13. Changes to These Terms

We reserve the right to modify these Terms at any time. Changes will be posted on this page with an updated revision date. Your continued use of our services after any changes constitutes acceptance of the new Terms.

14. Contact Us

If you have any questions about these Terms, please contact us: